Location: El Paso, TXSchedule: Full-Time, Monday-Friday

Position Summary

Mid-West Textile is seeking a Bilingual Sales Support Coordinator to assist with customer inquiries generated through marketing campaigns, social media, website inquiries, and referrals.

This position is responsible for communicating with prospective customers, qualifying inbound leads, maintaining customer records, and supporting the sales team throughout the customer engagement process.

This is not a cold-calling position. All customer inquiries are generated through marketing efforts and inbound customer interest.

The ideal candidate will have strong customer service skills, enjoy interacting with people, and be comfortable using computer systems to track customer information and follow-up activities.

Key Responsibilities

• Respond to customer inquiries by phone, email, text message, and WhatsApp.
• Qualify inbound leads and gather customer information.
• Maintain accurate customer records and activity notes within the company's CRM system.
• Assign qualified opportunities to the appropriate sales representative.
• Follow up with prospective customers regarding inquiries and requests.
• Track lead activity and update customer information.
• Generate reports and assist with sales and marketing initiatives.
• Provide outstanding customer service throughout the customer experience.
• Support administrative and sales-related projects as assigned.

Qualifications

• Bilingual English and Spanish required.
• Minimum 1-2 years of customer service, administrative support, sales support, call center, inside sales, or related experience preferred.
• Strong verbal and written communication skills.
• Comfortable speaking with customers by phone and electronically.
• Strong organizational and follow-up skills.
• Proficiency with Microsoft Office and web-based applications.
• Experience using CRM software preferred but not required.
• Must reside in or be able to commute to El Paso, Texas.
• Must be authorized to work in the United States. Sponsorship is not available.

Preferred Backgrounds

We encourage candidates with experience in the following areas to apply:

• Customer Service Representative
• Call Center Representative
• Administrative Assistant
• Receptionist
• Sales Assistant
• Sales Support Specialist
• Appointment Setter
• Customer Success Representative
• Inside Sales Support

Why Join Mid-West Textile?

• Monday-Friday schedule
• No cold calling
• Stable and growing company
• Competitive compensation and benefits
• Supportive team environment
• Career growth opportunities
• Opportunity to work with an international sales and marketing team
• Direct impact on customer engagement and business growth

Local Candidates Only

This position is based in El Paso, Texas and requires regular on-site attendance. Applicants must currently reside in the El Paso area or be able to reliably commute to the facility.